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| Return Policy |
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We proudly stands behind the quality brand name products that we sell. Depending on different supplies' return policies, you may return any unopened merchandise in its original condition within 10-30 days of receiving your order. We will refund the total sales amount, less a 10-30% restocking fee and the original shipping charges. When returning merchandise, the merchandise must be in new condition, packed in its original manufacturers box and include all original packaging material, original manuals and any accessories that came with the item.
Note: After you have placed an order from One Stop Gift Collections, you will be receiving an e-mail specifying the exact return date and restocking fee. In order to return merchandise, you must obtain an Return Merchandise Authorization (RMA) number by e-mail at customerservice@onestopgiftcollections.com. We will only refund shipping costs and waive the restocking fee if the return is a result of our error. You can contact us here Contact Us.
You must notify us regarding any claims for damaged items or discrepancies (for example: missing items in your order) by e-mail at customerservice@onestopgiftcollections.com within 3 business days after receiving your order. We will not be responsible for, nor issue a refund, if notified after (3) business days.
If the return is the result of our error, we will issue a complete refund including the original shipping costs.
No Exchanges
Due to our changing inventory, we cannot accept exchanges. If you have an item that you wish to return for another item, simply return the item to our warehouse for a refund and then visit our Web site to purchase the new item that you want.
How to Return an item?
(1) Requesting an Return Merchandise Authorization (RMA) number - Before we process your return, you must obtain an RMA number by e-mail at customerservice@onestopgiftcollections.com. In your e-mail you should tell us your full name, address, contact number, and the reason for returning the merchandise.
(2) Packing your return - Place the item in its original packaging with all documents, manuals, parts and accessories. Wrap your item carefully in a box with a copy of your order form. Please clearly write your RMA number on the outside of your box.
(3) Shipping your return - If the reason for your return is not our fault, the buyer bears all shipping costs. We recommend that you ship us your returned item only via UPS or FEDEX to ensure proper tracking of your product.
(4) Receipt of your item - We will send you an e-mail to notify you that your return has been processed and your account credited. You should expect a refund in the same form of payment originally used for purchase within 7-14 business days of our receiving your return.
PLEASE NOTE: RMA numbers will only be issued for qualified returns meeting our return policies.
(1) Items must be in original packaging, in as-new condition with the packing slip, all warranty cards, manuals and accessories.
(2) Please allow approximately 7-14 business days for your return to be processed once it has arrived at the warehouse.
When will my credit appear on my account?
If you have not received your credit within the allotted time, please contact us here Contact Us.
Credit Time Table
(RETURNS) Please allow 7-14 business days after our warehouse receives your package for a refund to be processed to your credit card. For orders paid with an electronic check, we will mail a refund check via First Class Mail within 7-14 business days.
This time does not include the time it takes for the item to be returned to our warehouse or the time involved to process a claim.
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